Job Vacancies

Welfare Officer – National Support Centre

Location: National Greyhound Centre, Peeks Brook Lane, Horley, Surrey, RH6 9SX

Salary: £29,000 per annum

Contract: Full-time, Permanent

Hours: 37.5 hours per week

Closing Date: 26 November 2026

About the Role

Greyhound Trust is seeking a motivated, proactive and enthusiastic Welfare Officer to join our Welfare Team at our National Support Centre in Horley, Surrey.

Reporting to the Branch Welfare and Governance Manager, the successful candidate will play a key role in supporting our network of over 30 branches across the UK, helping to maintain the highest standards of greyhound welfare, homing and operational compliance.

This is a varied and rewarding position requiring a combination of practical animal welfare knowledge, strong organisational skills and the ability to support and develop branch operations.

The successful candidate will be committed to the objectives of Greyhound Trust and passionate about making a positive difference to the lives of retired racing greyhounds.

Key Responsibilities

Branch Support and Development

Support our network of over 30 branches with their day-to-day activities, helping to develop greyhound homing, income growth and long-term sustainability.
Assist branches in achieving high standards of homing, welfare and operational excellence.
Support the implementation of Greyhound Trust's homing and welfare strategy.
Assist with branch development projects, grant applications and the establishment of new branches and kennel sites.
Build positive working relationships with branches, volunteers and external animal welfare organisations.

Welfare and Compliance

Monitor branch compliance across key areas, including homing, welfare, policies, finance, fundraising, branding and charitable regulations.
Conduct annual branch compliance assessments in line with Association of Dogs and Cats Homes (ADCH) standards and Greyhound Trust guidance.
Develop and deliver follow-up support plans, including branch visits and regional training where required.
Support mid-year branch reviews, including compliance assessments, budget analysis and performance monitoring.
Assist with the development and implementation of welfare and operational policies.

Operational and Administrative Support

Respond to branch homing and welfare enquiries, escalating matters to management when necessary.
Manage the welfare email inbox and assist with enquiries from members of the public.
Support the handling and resolution of complaints.
Provide guidance and training to branches on internal database systems.
Work alongside the Welfare Administrator to maintain accurate records, including homing figures, admissions and returns.
Assist with microchip administration, veterinary authorisations, equipment orders and volunteer enquiries.
Prepare reports and information for senior management.

Events and Branch Engagement

Help organise the annual Greyhound Trust Branch Conference.
Attend and support national fundraising and awareness events, including Crufts and the Global Greyhound Gathering.
Maintain regular communication with branches and provide ongoing support and guidance.
Develop relationships and opportunities for collaboration with external organisations within the animal welfare and homing sector.

Skills and Experience Required

The successful candidate will demonstrate:

Formal animal-related qualifications.
Experience supporting high standards of animal welfare and homing activities.
Proven experience in business or charity support and development.
Experience preparing and presenting reports and updates for internal and external meetings.
The ability to support and oversee operations across a national branch network.
Strong IT skills, including Microsoft Word, Excel and database systems.
Experience working in a similar role within a busy environment.
Excellent organisational skills and attention to detail.
Strong communication and interpersonal skills.
A proactive, positive and professional approach to work.
The ability to manage competing priorities and remain calm under pressure.
A commitment to confidentiality and professional standards.
A genuine passion for animal welfare and the objectives of Greyhound Trust.

Desirable Qualifications and Experience

A recognised canine behaviour qualification at Level 3 or above.
A formal animal welfare qualification with inspection experience.
Knowledge of dogs, particularly greyhounds.
Previous experience working or volunteering within the charity sector.

Additional Information

This is a full-time, permanent position based at our National Support Centre in Horley, Surrey.

The role requires travel to Greyhound Trust branches across the UK, including occasional overnight stays and some weekend and evening work.

Applicants must hold a full, valid UK driving licence.

As part of a small office-based team, the successful candidate will be expected to maintain a regular on-site presence.

The responsibilities outlined above are not exhaustive and may develop in line with the needs of the charity.

How to Apply

To apply, please email your CV and application to:

May Carrington – Branch Welfare and Governance Manager
may.carrington@greyhoundtrust.org.uk

Closing date: Thursday 26 November 2026

Please note that applications may close earlier if sufficient suitable candidates are received.

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Location: Horley, Surrey (This role is based at the National Greyhound Centre, Horley, Surrey, RH6 9SX, with a minimum of three days in the office and the option to work two days from home.)

Hours: Full-time (part-time considered)

Reports to: Head of Income Generation and Engagement

Salary: £38,000-£40,000

Job role:

Each year, thousands of greyhounds across the UK rely on the generosity of supporters of the Greyhound Trust to find safe, loving homes. With an annual income of around £4.5 million, every one of those relationships relies on accurate data and a warm, well-handled supporter experience.

This role is perfect for an experienced supporter care or database manager who will take ownership of our fundraising CRM, making sure that it is accurate, compliant and setup to grow income. You will keep supporter records reliable, process Gift Aid, manage consent and build integrations and reporting to support colleagues.

You will help to ensure every supporter feels valued, developing stewardship processes and supporter journeys while acting as a point of contact for supporter enquiries, supporting the admin team and branch network to deliver a consistently positive experience.

As our senior specialist in data and supporter engagement, you will advise and influence colleagues across the organisation, using insight and segmentation to shape how we communicate with supporters. This is a varied role for someone who is equally comfortable with data and people and motivated by animal welfare.

Key responsibilities:

Take ownership of the fundraising CRM, managing existing processes and developing new ones. Maintain supporter records day to day to a high level of accuracy, integrity and compliance with data protection standards.
Maintain high data quality through deduplication, cleansing, validation, suppression and regular audits. Develop processes for ongoing data hygiene standards.
Process donations, Gift Aid claims and Direct Debits, ensuring that Gift Aid claims are accurately recorded, tracked and reconciled with Finance.
Work closely with the Individual Giving and Legacies Manager to develop personalised thanking processes and supporter journeys (including welcome and regular giver journeys) for individual donors, legacy prospects and pledgers.
Lead on implementing internal processes for supporter stewardship, ensuring the admin team and branch network are trained and supported on handling interactions and processing data.
Act as a point of contact for supporter enquiries by phone, email, post and social media, aiming to ensure supporters receive a positive experience. Record negative feedback and complaints on the complaints log in line with the Code of Fundraising Practice.
Regularly review the fundraising CRM, ensuring its continued suitability and it remains cost efficient.
Implement and manage integrations or data flows between fundraising CRM and other data sources including animal welfare management system, donation platforms, Shopify online shop, website CMS, email service provider and finance processing software, ensuring data flow remains accurate and reliable over time.
Segment and extract data for appeals, mailings and digital campaigns, creating distinct contact categories to tailor messaging and supporter journeys.
10. Audit marketing consent capture across all data capture points, establishing a trusted, compliant and consistent consent process and audit trail. Ensure all records on the fundraising database have a clearly defined consent status.
Manage consent and communication preferences, subject access requests and data retention.
Ensure fundraising data practices comply with the Fundraising Regulator's Code of Fundraising Practice, including processes for identifying and supporting vulnerable donors and screening against the Fundraising Preference Service.
Build automated, self-serve reporting infrastructure and dashboards within the CRM, enabling colleagues across the income generation team to access up-to-date data without manual intervention.
Help to shape the audience strategy and supporter journey development through data insights and profiling.
Own direct relationships with external suppliers, including CRM account manager, data consultant, etc.
Conduct prospect research to identify untapped mid and major donors in the existing supporter database.

Essential skills and experience:

Experience of administering a fundraising CRM or large supporter database (such as Raiser’s Edge, Access CRM or Beacon), including imports, exports, user access and process documentation.
Proven ability to maintain high data quality through deduplication, cleansing, validation, suppression and regular audits.
Experience of processing donations, Direct Debits and Gift Aid, and reconciling income with Finance.
Strong working knowledge of integration with other systems (i.e. finance).
Confident using data to segment, extract and report on supporter groups, with strong Excel skills and the ability to turn data into insight for non-specialist colleagues.
Strong working knowledge of UK GDPR, PECR and the Code of Fundraising Practice, with experience of managing consent, communication preferences, subject access requests and data retention.
Experience of delivering excellent supporter care by phone, email, post and social media, including handling complaints and negative feedback with empathy and discretion.
Excellent attention to detail and accuracy, with the ability to prioritise and work independently across competing deadlines.
Excellent relationship and influencing skills, with the ability to gain buy-in from colleagues, volunteers and branches without formal authority.
Clear written and verbal communication, including the ability to train and support others in following data and stewardship processes.
Experience of managing external suppliers and holding them to account for quality and value for money.
Empathy for supporters and a commitment to the mission of the Greyhound Trust.

Desirable experience and qualifications:

A relevant qualification (e.g. Institute of Fundraising or CIOF certificate, or CRM or data training), or evidence of ongoing professional development.
Experience of connecting a CRM with other systems, such as donation platforms, e-commerce, email service providers, website CMS or finance software.
Experience of building automated reports or dashboards for colleagues to use themselves.
Experience of developing supporter journeys or email automation, including welcome and regular giving journeys.
Experience of reviewing, selecting or implementing a CRM or other fundraising system.
Experience of prospect research or donor profiling.
Experience of sensitive supporter conversations, such as bereavement or legacy enquiries.

You will be required to work or provide support outside of standard working hours for events and operational needs, so flexibility is key. This post and its role requirement will develop with the needs of the charity.

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Kennel Supervisor – National Greyhound Centre

Location: National Greyhound Centre, Peeks Brook Lane, Horley, Surrey, RH6 9SX

Salary: £27,500 per annum

Hours: 40 hours per week, including weekend working on a rota basis

Contract: Full-time, permanent

About the role

Greyhound Trust is seeking a dedicated and enthusiastic Kennel Supervisor to join our team at the National Greyhound Centre in Horley, Surrey.

Working closely with the Kennel Manager, you will play an important role in ensuring the highest standards of greyhound welfare, supporting the day-to-day running of the centre and helping greyhounds find suitable, loving homes.

This is a varied and rewarding position, combining hands-on greyhound care with team supervision, volunteer coordination and customer engagement.

Key responsibilities

Greyhound welfare and care

Ensure all greyhounds receive exceptional care in accordance with Greyhound Trust policies, procedures and relevant welfare legislation.
Oversee daily kennel routines, including cleaning, feeding, exercise, grooming and general health monitoring.
Conduct and document behavioural assessments, health checks and welfare observations.
Support veterinary appointments, treatments and emergency care when required.
Maintain accurate records of greyhounds, including assessments, treatments, microchip details and homing information.

Team supervision and management

Support the Kennel Manager in supervising, training and developing staff, volunteers, work experience students and fosterers.
Assist with volunteer recruitment, induction and ongoing support.
Help maintain a positive, professional and efficient working environment.
Deputise for the Kennel Manager in their absence, overseeing daily operations, staff rotas and the allocation of responsibilities.

Homing and customer engagement

Support the greyhound homing process, ensuring prospective adopters receive excellent guidance and support.
Assist with matching greyhounds to suitable homes, taking account of individual needs and circumstances.
Help coordinate greyhound introductions, assessments, intakes and transfers.
Ensure a welcoming and professional experience for visitors, volunteers and prospective adopters.

Centre operations and administration

Maintain high standards of cleanliness, safety, security and presentation throughout the centre.
Ensure compliance with health and safety requirements, GDPR and Greyhound Trust policies.
Maintain accurate records using the Trust's internal database systems.
Support fundraising activities, events and community engagement.
Assist with the centre's social media activity, ensuring regular, accurate and engaging content that reflects Greyhound Trust's values and guidelines.
Work collaboratively with other Greyhound Trust departments and branches.

About you

We are looking for someone who is passionate about animal welfare, confident working with people and capable of supporting the smooth running of a busy homing centre.

The successful candidate will demonstrate:

A strong commitment to animal welfare and high standards of care.
Excellent communication, organisation and teamwork skills.
The ability to supervise, motivate and support staff and volunteers.
Confidence in handling competing priorities and responding to unexpected situations.
A professional, compassionate and proactive approach to working with animals and people.
A willingness to undertake practical kennel duties alongside supervisory responsibilities.

Essential requirement:

Full UK manual driving licence.

Desirable experience:

At least one year's supervisory experience.
Previous experience working in animal care, kennels or a similar environment.

Benefits

Company pension
Free on-site parking
Sick pay

How to apply

To apply, please email your CV and application to:

May Carrington – Branch Welfare and Governance Manager
may.carrington@greyhoundtrust.org.uk

Important: Applications submitted without both a CV and covering letter will not be considered.

Join Greyhound Trust and help us continue providing exceptional care while finding loving homes for greyhounds.

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Volunteer opportunities

There are always volunteering opportunities available at the National Greyhound Centre, and the variety of roles is immense.

Currently we are looking for volunteers to cover morning kennel cleans between 8-10am. If you are interested please do get in touch by emailing nationalgreyhoundcentre@greyhoundtrust.org.uk.